ADA – Chaifetz Arena is an ADA-compliant building. Disabled patrons are suggested to make their requests ahead of time by calling 314-977-5000.
Address – The address of Chaifetz Arena is #1 S. Compton Ave., Saint Louis, MO, 63103
Alcohol – Alcohol and beer are served at most Chaifetz Arena events (including SLU Billiken basketball games) to those 21 years and older, and everyone may be required to show proof of age. No alcohol will be allowed to be brought in or out of the Arena.
Assisted listening devices- Can be requested at the Guest Services kiosk near the main entrance. Patrons are suggested to make their requests ahead of time by calling 314-977-5000.
ATM - There is an ATM located outside of section 102 on the main concourse and in the Box Office Lobby located at Gate B.
Baby changing stations – Baby changing stations are located in all women's restrooms and the two family restrooms.
Backstage passes – Chaifetz Arena has no access to backstage passes as they are only supplied by the touring acts.
Bag check – All bags (camera bags, purses, backpacks, etc) will be subject to search upon entering Chaifetz Arena. Please have your bag ready for search before you get to the gate to accelerate the process.
Banners/Signs – Banners and signs are welcome at Chaifetz Arena as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.
Billiken Bucks – Billiken Bucks can be used at any Chaifetz Arena event throughout the year at the concession stands.
Booking – Please contact Jim Wynkoop at 314-977-5001 to book your next event at Chaifetz Arena.
Brick Program - Buying a brick is easy and can be done by contacting Tony Minor at (314) 977-7651 or firstname.lastname@example.org.
Cameras – Personal, non-professional cameras are allowed inside Chaifetz Arena for selected events. Please check the event page on the Chaifetz Arena website for any event specific policies.
Child Ticket Policy - Varies by event, please check the specific event page on the Chaifetz Arena website for the policy.
Concessions – Concessions are operated by Sodexo. There are multiple stands located around the arena.
Contact Information – Chaifetz Arena can be reached by phone at 314-977-5000 and by e-mail at email@example.com.
Dress Code – There is no specific dress code for Chaifetz Arena events. However, any inappropriate clothing may be asked to be covered at any time.
Drop Off / Pick Up Area - There is an area for disabled drop-off on the west side of Compton Avenue next to Chaifetz Arena. This area is marked with signs and orange cones during events.
Elevators – For your convenience, there are four elevators located in each corner of Chaifetz Arena which provides access to all three levels of the facility.
Emergencies – For emergencies during a Chaifetz Arena event, please call 911.
Entrances – There are four entrances into Chaifetz Arena located on the east, northeast, north and northwest sides of the Arena.
Exchanges – There are no exchanges for any event at Chaifetz Arena.
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Feedback – We value your feedback! Please click here to submit your feedback to the Chaifetz Arena staff.
First Aid – The Saint Louis University First Aid Room is located on the north side of Chaifetz Arena behind section 105.
Gate Open Times –Typically gates open 1 hour prior to event time, unless otherwise noted.
Guest Service Kiosk – The Guest Service kiosk is located inside Chaifetz Arena by the Box Office behind section 102.
Lost Child Policy – If you become separated from your child during an event, please seek the nearest Guest Service Host or Security. When bringing children to an event, it is always helpful to make sure that the child has their contact information, ticket or seat location with them at all times.
Lost and Found – If you lost an item at a Chaifetz Arena event, please call 314-977-5000 to claim your item.
Lost Tickets – If you lost a ticket to a future event, please call 1-800-653-8000 for Ticketmaster customer service.
Military – Military discounts may be available on an event by event basis. Please call 314-977-5008 for more information.
Outside Food or Drink- Any outside food or drink is not permitted entry into Chaifetz Arena.
Parking – Parking is located in several different areas near Chaifetz Arena. Please click here for a detailed parking map of the surrounding areas.
Party Rooms / Suites – If you are interested in a Party Room or Suite, please call 314-977-5008.
Phone Number – The phone number to Chaifetz Arena is 314-977-5000.
Prohibited Items – Prohibited items include but are not limited to: outside food or drink, carry bags or backpacks, bottles or cans, containers, illegal substances, incendiary devices, weapons of any type, banner sticks or flag poles, artificial noise making devices, laser pointers, helium balloons, audio or video recorders, pets other than service animals, cameras that can't fit into the palm of one's hand, or items containing the contents of which cannot be inspected or displayed.
Refunds – There are no refunds available for any Chaifetz Arena event, unless otherwise specified by Chaifetz Arena management or Saint Louis University.
Re-entry – The re-entry policy for Chaifetz Arena is on an event by event basis. Most events will not allow re-entry into the building, and all exits are final.
Restrooms – There are 14 restrooms located on the concourse level of Chaifetz Arena, four on the suite level, and two on the event level.
Restaurants – Restaurants located near Chaifetz Arena include Vito’s at 3515 Lindell Blvd. and Humphrey’s Restaurant and Tavern at 3700 Laclede Ave.
Seating Chart - General seating charts for the arena can be found here, but for indiviual events, please see the specific event page.
Security – If you need security during an event at Chaifetz Arena, please contact the usher in your seating section.
Senior Citizen Tickets – Senior citizen discounts may be available on an event by event basis. Please call 314-977-5008 for more information.
Service Animals – Service Animals are allowed inside Chaifetz Arena. However, we ask that all fans who plan on bringing a service animal to an event, please call 314-977-5005 so the Chaifetz Arena staff can properly provide the best service possible.
Smoking Policy – Chaifetz Arena is a non-smoking facility.
Solicitation – There is no solicitation allowed at any Chaifetz Arena event.
Souvenirs – Souvenirs can be purchased at several locations throughout the Arena.
Strollers – Strollers are allowed in Chaifetz Arena; however, they need to be collapsible and fit underneath your seat.
Ticket Scalping – Ticket scalping is not allowed on Chaifetz Arena property.
Tours – Tours of Chaifetz are available for groups of 10 or more by calling 314-977-5008.
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Umbrellas – Umbrellas are allowed inside Chaifetz Arena but must fit underneath your seat.
Water Fountains – Water fountains are located throughout the Chaifetz Arena concourse level and event level.
Will Call – Will Call is located inside Gate B at the box office. You must bring a picture ID and the credit card you used to purchase the tickets to pick up your tickets. Will call is available the day of the event until the box office closes.